Restaurant Module: Tables, Orders, and Kitchen Management

SmartPyme’s Restaurant module transforms the platform into a full point-of-sale system purpose-built for restaurants and food service businesses. It connects your front-of-house operations — table management, ordering, and billing — with your back-of-house kitchen workflow and SmartPyme’s invoicing and inventory modules, all in one unified interface.

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Activating the Module

The Restaurant module must be enabled by your account administrator before it appears in the navigation menu. If you do not see it, contact SmartPyme support and request activation for your account.

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Table Map (Mapa de Mesas)

The table map gives you a real-time visual overview of your entire floor. Tables are grouped by zone (zona), and their color indicates current availability:

• Green — available and ready to seat guests.
• Orange — occupied with an active session.

Click any table to open its active session or start a new one.

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Zones (Zonas)

Organize your floor plan into logical areas — for example, Terraza, Salón principal, or Barra. Create, rename, and reorder zones under Restaurant → Zones. Each zone appears as a labeled group on the table map.

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Taking an Order

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Kitchen Orders (Comandas)

Each comanda appears on the kitchen display with the table number and ordered items. Kitchen staff can update the status of each comanda as work progresses: Pending → In Preparation → Ready Once a comanda is marked Ready, front-of-house staff are notified that the order can be served. You can also print a comanda ticket at any time from the comanda detail view.

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Moving Items Between Tables

If a group of guests moves to a different table or wants to split onto separate tables, use the Transfer Items action on the active session to reassign any ordered items to another open session. This keeps each table’s bill accurate without having to re-enter orders.

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Reactivating a Closed Session

If a table session was closed by mistake before billing, you can Reactivate it directly from the session detail. The table returns to an active state on the map and the items remain intact, so service can continue without any data loss.

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Pre-Bill and Splitting

When a table is ready to pay, generate a pre-bill (pre-cuenta) to show customers the itemized total before finalizing. If the bill needs to be divided, use the Split feature to distribute items or amounts across multiple customers — each portion can then be settled and invoiced independently.

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Billing and DTE

Convert the pre-bill to a confirmed sale with a single click. If the customer requires a fiscal document, follow the standard invoicing flow to issue the appropriate DTE (Factura de Consumidor Final, CCF, etc.). See the Electronic Invoicing guide for full details.

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Reservations

Plan ahead by recording table reservations with the customer’s name, date and time, party size, and preferred table. Upcoming reservations are visible directly on the table map so your team can prepare in advance. When the party arrives, convert the reservation to an active session in one click. You can also cancel a reservation if plans change, keeping your reservation list accurate.

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Orders (Pedidos)

The Orders section lets you manage delivery orders or orders from external platforms. Each order moves through the following lifecycle: Draft → Confirmed → Pending Billing → Billed You can confirm a pending order, send its items to the kitchen as a comanda, and void (anular) an order if it needs to be cancelled before billing. Convert any order to a sale when it is ready to invoice, keeping your revenue records complete regardless of the channel.